Keep your Password and PIN safe and secure always
Do not reveal to or share your Password and Payment PIN with anyone. Always remember to lock your mobile phone with a Passcode or security features.
Call our Customer Service Centre when:
- You lost your mobile phone if you have activated 1PAY E-Wallet
- You suspect your ONECARD is lost/stolen/misplaced
- You received SMS notification on your ONECARD on an unauthorised 1Pay transaction
Check your transaction history
Check your transaction history on 1 Utama’s Mobile App, ONECARD website or 1 Utama E-Kiosk to reconcile it with your transaction slips/transactions performed and authorised by you. If you discover any discrepancy, contact our Customer Service Centre immediately.
Update us with your latest contact details
Notify ONECARD of any changes in mailing address, email address or contact number to allow us to contact you promptly for verification of transactions.
Remember 1 Utama Customer Service Centre numbers
Keep our Customer Service Centre numbers for emergency reporting such aslost/stolen/misplaced cards or unauthorised transactions.