ONECARD is the official 1 Utama Loyalty Card that rewards members with privileges and loyalty points (UPoints) for shopping, dining and other services offered by participating outlets in 1 Utama Shopping Centre.

Applicants must be 18 years or older to apply for a ONECARD. For applicants below 18 years of age, the application form must be signed by a parent or legal guardian.

You may apply ONECARD membership at

• The Concierge, 3rd Floor Highstreet or any of our Customer Service Centre located at 2nd Floor Oval, Centre Court 1 Utama or Lower Ground Floor 1 Utama E.
• Via www.onecard.com.my or 1 Utama SuperApp

Yes, an application fee of RM 20 for a 3-year membership or RM 30 for a 5-year membership is required upon submitting your application to become a ONECARD member.

The ONECARD is valid for 3 to 5 years whichever is applicable from the date your application is accepted or the date your card is renewed.

Yes for UPoints earning. To use ONECARD for parking, you will need to register your vehicle in 1 Utama SuperApp, and ensure sufficient balance to exit car park without issues.

Each member is only eligible to own 1 ONECARD.

UPoints are points earned when you swipe/flash your ONECARD or pay with 1PAY e-Wallet while shopping at ONECARD participating outlets. UPoints are earned at the rate of RM1 spent = 1 UPoint. Please ensure that you ask the cashier for your ONECARD receipt as proof of the UPoint Earning Transaction.

Download the 1 Utama SuperApp via the Huawei App Gallery, App Store or Google Play Store to obtain your ONECARD numbers. Flash your My Account in the app to earn UPoints.

Redemption of UPoints can be done as long as you have sufficient UPoints. Flash your ONECARD or redeem it via 1PAY Scan & Pay. Enter your payment PIN to redeem your UPoints for purchases made at a participating outlet at the rate of 1 UPoint = RM0.01. If you have insufficient UPoints, you can top it up with cash or credit card to make the purchase.

Yes.

The login password is a security feature applied to every ONECARD. It is required whenever you manage your ONECARD account via the 1 Utama SuperApp or www.onecard.com.my. Please do not disclose your login password to anyone as it acts as a security code for your ONECARD in case your ONECARD is lost or stolen.

Kindly proceed to reset your login password via 1 Utama SuperApp or at our Concierge, Customer Service Centre or the ONECARD website at www.onecard.com.my. Due to security reasons, only cardholders are entitled to reset their password.

Login to your ONECARD account via 1 Utama SuperApp or log on to www.onecard.com.my

Yes, it is. You may transfer your UPoints to any valid ONECARD member by using our 1PAY Transfer service via 1 Utama SuperApp or ONECARD website (www.onecard.com.my).

You may proceed to our Concierge or Customer Service Centre with your original receipts within same days of purchase to request crediting of UPoints for your purchase. Once we have verified your purchase, your UPoints will be awarded within the next 7 working days. You are advised to keep your receipts until UPoints are reflected in your ONECARD account.

You may call/proceed to our Concierge at 603 – 7725 5788 or Customer Service Centre at 603 - 7710 8118 or email onecard@1utama.com.my to lodge a complaint.

You can check your ONECARD expiry date via our ONECARD 1 Utama SuperApp or www.onecard.com.my. We also send a monthly statement of your 1PAY balance and card expiry date to your email account. An SMS will be sent twice to members as a reminder before the expiry date. Please ensure your email address and mobile phone number are up to date in our system.

Yes, once your ONECARD has expired.

No, we do not provide any supplementary cards at this time.

Bonus UPoints are awarded by the Operator during ONECARD promotions / events from time to time.

It is RM20 for a 3-year membership and RM30 for a 5-year membership. Your UPoints and Car Park Credits will be transferred automatically when you renew your ONECARD before your expiry date. You will retain all your UPoints and Car Park Credits by renewing on time.

Shop and swipe your ONECARD to earn or redeem UPoints from 10 or more transactions within your last renewed membership period.

You will receive a sms and email notification regarding the auto renewal providing your contact details are up to date in our system.

UPoints earned or reloaded remain valid for redemption so long as the ONECARD to which it relates remains valid.

You may apply for a refund of the remainder balance of CASH portion that were topped up, reloaded or purchased via cash or credit card. UPoints earned via shopping or from promotions/marketing are strictly non-refundable. A completed refund request form must be submitted within 30 days of the date of expiry or cancellation of your ONECARD. A RM5 administrative fee will be charged for the processing of such refunds.

Our 1 Utama SuperApp and the ONECARD website (www.onecard.com.my) carries the updated full listing of ONECARD participating outlets.

Please contact us at 603-7725 5788 or 603-7710 8118 or email us at onecard@1utama.com.my to deactivate your ONECARD immediately. Proceed to our Concierge, Customer Service Centre or our website www.onecard.com.my to replace your ONECARD. A replacement fee of RM10 is applicable to replace a lost card. The new ONECARD replacement will contain the remaining 1PAY balance as recorded in our system upon deactivation of your card.

The RM10 replacement fee will be waived upon submission of a police report or any relevant supporting documents. The remaining balance of UPoints and Car Park Credits (if any) will then be transferred to your new ONECARD.

Yes, please update your personal details online at www.ONECARD.com.my or 1 Utama SuperApp. Alternatively, you can email us at onecard@1utama.com.my or walk in to our Concierge or Customer Service Centre to update your personal details.

Yes. We take personal data protection seriously and we comply with all relevant laws and regulations. We do not disclose your personal data to third parties but selected personal data may be shared with pre-approved entities participating in and/or who are providing services as part of the ONECARD programme.

Please email us at onecard@1utama.com.my to update your latest email and mobile phone number or update via ONECARD website at www.onecard.com.my or 1 Utama SuperApp.

Please email us at onecard@1utama.com.my or proceed to our Customer Service Centre.

• Step 1: Register your vehicle number via the 1 Utama SuperApp under the LPR icon inside the Park section.
• Step 2: Your vehicle number will be linked to your ONECARD account.

• No - once your vehicle number is registered in the 1 Utama SuperApp, the system will automatically detect your vehicle at both entry and exit points; tapping your ONECARD will no longer be required. Parking fees will be auto-deducted from your 1PAY balance.
• Please note that the ONECARD reader at the entry and exit will be discontinued in due course. Members who have not registered their vehicle number by that time will be charged the non-ONECARD rate.

• A maximum of TWO (2) vehicles can be registered under one account.
• Each registration, add or edit of vehicle number requires you to enter your payment PIN for security purposes.

• Registering: Yes — you can register your vehicle number in the 1 Utama SuperApp before you exit to enjoy ONECARD parking rate if you have not registered your car.
• Editing/Delete: No — you are unable to edit/delete the vehicle number for the car that has already entered 1 Utama if you had registered it earlier.

• You must register your vehicle number before entering OPP. Simply drive through the Preferred Parking entrance to gain access — the boom gate will automatically open for you.
• Charges will be auto-applied and deducted accordingly from your 1PAY balance upon exit.

• Email: custserv@1utama.com.my
• Phone: 03-7725 5788 (1 Utama Customer Service Centre)
• Customer Service Centre hours: 10:00am - 10:00pm (Sun – Thu) & 10:00am – 10:30pm (Fri & Sat)

• E-receipt is available in your parking transaction history.
• E-invoice can be requested under the e-invoice icon or from parking transaction history via the 1 Utama SuperApp.

• Cumulative nett spending of a minimum sum of RM45,000 with valid ONECARD earning and 1PAY of RM45,000 worth of UPoints at any ONECARD or 1PAY participating outlets.

1. Cumulative net spending of a minimum sum of RM20,000 with valid earning of RM20,000 worth of UPoints at any ONECARD or 1PAY participating outlets; and
2. A cumulative of 100 valid UPoints earning or 1PAY transactions (*Each 1PAY Scan & Pay transaction will be counted as 2X transactions)

You may apply for a ONECARD Kids+ membership at

• The Concierge, 3rd Floor Highstreet or any of the Customer Service Centres at 2nd Floor Oval, Centre Court, or LG 1 Utama E at 1 Utama Shopping Centre.
• Online by clicking here.
• 1 Utama SuperApp by first logging into your ONECARD.

I'm a senior citizen aged 60 and above, I'm interested in the ONECARD GOLDEN SENIOR status but I do not have a ONECARD membership. How do I apply and how much will it cost?

Great news to all senior citizen aged 60 and above! You’re entitled to join our ONECARD membership for free!

Visit any Customer Service Centre at 2nd Floor Oval, 2nd Floor Centre Court, LG Floor 1 Utama E or Concierge, 3rd Floor Highstreet at 1 Utama Shopping Centre to apply for your FREE ONECARD. You may also apply online by clicking here to apply for a 5-year ONECARD membership for FREE.